Hello! I'm Stephanie.
Experienced strategist and sustainability leader with extensive experience in business intelligence, process optimization, energy transition, and customer experience programs at Fortune 500 companies including Siemens Energy, GE, and Walt Disney World.
Stephanie A. Scott, MBA
Strategy Development | Customer Insight |
Business Process Optimization | Sustainability Planning | Green Infrastructure
(407) 443-5903
Email:
Location:
Orlando, Florida
Phone:
EXPERIENCE
2023-present
Chief Strategy Officer & Principal
CROSS KEY CONSULTING,LLC
Sustainabile Energy | Green Infrastructure | Energy Transition Solutions
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Provide consulting services focused on Industrial Energy Transition and Municipal Sustainability Planning within the US Market.
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Originate NDC-focused Ministry-level Green Infrastructure engagements in Sub-Saharan Africa Market along the following technological vectors - Solar, Wind, H2, and Waste-to-Energy.
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Advise on ensuring the strategic alignment of project KPIs and outcomes to UN Sustainable Development Goals (SDGs) in developing countries.
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Optimize processes for non-profit and for-profit clients to enhance operational efficiency and effectiveness
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Collaborate with academic instructors to refine course content, leveraging established process frameworks to ensure educational excellence and alignment with industry best practices
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Create and implement STEM youth programs to inspire and engage the next generation in sustainability and environmental stewardship
2022-2023
Commercial Intelligence & Customer Experience
THE WALT DISNEY COMPANY
Commercial Intelligence - Revenue, Planning & Optimization
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Led the Commercial Intelligence Forum for Walt Disney World Parks, translating key indicators into actionable business insights and activations.
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Headed the Customer Experience Measurement and Standards program for WDW Parks, Experiences, and Products.
2015-2022
SIEMENS ENERGY, INC.
Global Head,
Customer Experience
Marketing & Sales Operations
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Led global Customer Insight and Loyalty process, coordinating across six global regions and three distinct Business Units.
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Developed key business performance indicators and marketing strategies based on multi-channeled customer feedback.
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Led and executed collaborative projects focused on boosting revenue, refining planning processes, and elevating overall customer experience and loyalty.
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Modernized and optimized existing processes and systems by implementing Artificial Intelligence solutions for internal efficiency.
2011-2015
Global Head,
Customer, Competitor, and Market Intelligence
SIEMENS ENERGY, INC.
Strategy & Business Development
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Led a skilled team in Customer Intelligence, Market Modeling, and Competitive Landscape Analysis, cultivating an in-depth grasp of market dynamics.
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Transformed intricate data and business trends into practical insights in line with key performance indicators (KPIs), proficiently relaying these crucial findings to both business process owners and top-level management.
2009-2011
Sr. Manager,
Service Parts Forecasting & Commercial Information
SIEMENS ENERGY, INC.
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Optimized critical business projects via concepts in Lean and Six Sigma to align with growth projections on service demand, thereby improving accuracy, transparency, and accountability throughout the forecast value chain.
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Collaborated with Supply Management teams in the Products division to plan and manage supplier capacity.
2001-2009
Leader,
Business Excellence, Americas
SIEMENS ENERGY, INC.
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Led Business Excellence department for North and Latin America regions with responsibility for program strategy, training, and process optimization to drive business growth, customer satisfaction, and financial impact.
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Developed and led Master Black Belts (process improvement managers) to lead and coach Lean and Six Sigma for over 600 Black Belt, Green Belt, and Lean projects totaling over $300 million in business benefit.
EDUCATION
Master's of Business Administration (MBA)
Florida International University (FIU)
Chapman Graduate School of Business
G.P.A. 3.97
Bachelor of Science, Electrical Engineering
Prairie View A&M University
G.P.A. 3.2
Research & Publication
Massachussetts Institute of Technology
“Channel Hot Carrier Stressing of Re-Oxidized Nitrided Silicon Dioxide”, IEEE Transactions on Electron Devices, v.37, 7/90
COMPANIES
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SKILLS
Customer & Competitor Analysis
Six Sigma and Lean Deployment
Innovation & Change Management
Global Team Development
Strategy Development
Process Optimization
ADDITIONAL LEADERSHIP, OUTREACH, AND TRAINING
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Board Member – SGAP Leaders
(Dec. 2024 – present) -
Founder - CKC S.T.E.M. Camp
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Siemens Management Development Curriculum
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GE Manufacturing Management Program (MMP)
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Six Sigma/Lean Certification Program Development
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Consortium Lead & Program Founder (May 2024 – present)
Girls' Leadership and Empowerment Program (G.L.E.P.) in Sierra Leone -
Member,Philadelphia STEM Equity Collective (Aug. 2024 – present)
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Board Member – Legacy Education & Arts Foundation (L.E.A.F.)
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Member, Philadelphia STEM Ecosystem(Aug. 2024 – present)
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Community Outreach Partner (Feb. 2024 – present)
E.M.I.R. Healing Center -
GE Advanced Course in Engineering
(A-Course) -
Certified Purchasing Mgr. Exam, PDC I&II
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Board Member & Sound Designer – Peoples’ Theatre, Inc.
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Capoeira & Tai Chi Martial Arts
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Diversity Council Chair and Corporate Liaison for Siemens Power Generation