Hello! I'm Stephanie.
Experienced strategist and sustainability leader with extensive experience in business intelligence, process optimization, energy transition, and customer experience programs at Fortune 500 companies including Siemens Energy, GE, and Walt Disney World.
Stephanie A. Scott,
MBA, B.S. EE
Strategy Development | Customer Insight |
Business Process Optimization | Innovation| Sustainability Planning | Green Infrastructure
Phone:
(407) 443-5903
Email:
Location:
Orlando, Florida
EXPERIENCE
2023-present
Chief Strategy Officer & Principal
CROSS KEY CONSULTING,LLC
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Designed operating models and OKRs for AI/STEM programs; stood up [#] pilots and governance (steering, RACI, review rhythm) to move from concept to scaled delivery.
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Built KPI and dashboard frameworks linking adoption, equity, and outcomes to decision gates; delivered executive readouts to boards/ministers; codified playbooks and standards for replication.
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Led partner development and public‑sector strategy (MoUs, portfolio roadmaps), aligning cross‑agency priorities and de‑risking execution.
2022-2023
THE WALT DISNEY COMPANY
Commercial Intelligence & Customer Experience
Commercial Intelligence - Revenue, Planning & Optimization
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Led the Commercial Intelligence Forum, translating complex market insights, guest feedback, and performance trends into actionable strategies that improved post-sale engagement and lifecycle value.
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Collaborated cross-functionally across Parks, Experiences, and Products, facilitating stakeholder alignment and delivering experience-driven strategies that balanced short-term enhancements with long-term transformation goals.
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Developed and presented executive dashboards and performance briefings to senior leadership, using data storytelling to drive operational decisions and elevate guest engagement across the enterprise..
1998-2022
Progressive leadership across Customer Experience, Market & Competitive Intelligence, Business Excellence, and Commercial Operations; global scope across 6 regions / 3 business units; $300M+ value delivered through transformation portfolios.
SIEMENS ENERGY, INC.
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Progressive leadership across Customer Experience, Market & Competitive Intelligence, Business Excellence, and Commercial Operations; global scope across 6 regions / 3 business units; $300M+ value delivered through transformation portfolios.
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Owned global CX strategy supporting post-sales engagement across 6 regions/3 BUs; aligned Product, Sales, and Service teams to shared customer outcomes.
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Integrated market/competitive intelligence with lifecycle KPIs to inform portfolio choices, market positioning, and retention plays.
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Developed enterprise KPI dashboards/metrics systems tracking alignment to strategic objectives across geographies and product lines.
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Produced executive insights & decision briefs that shaped market entry strategies, portfolio optimization, and operational execution.
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Standardized VoC/NPS and customer-health measures to improve transparency and lifecycle management for global accounts.
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Directed cross-regional Business Excellence programs (Lean/Six Sigma), institutionalized benefits tracking and governance; delivered $300M+ in business value.
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Led process optimization and commercial operations improvements (incl. strategic parts planning) to strengthen execution and service performance.
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Built integrated market & risk assessment frameworks for enterprise strategic planning and country-level deployment readiness.
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Co-led Global Strategic Process Excellence deployment, establishing HR, communication, tracking, and training frameworks; contributed to Management Board initiatives in Business Systems Integration and Product/Process Design Optimization.
1994-1998
Various
GE POWER / GE ELECTRICAL DISTRIBUTION & CONTROL
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Roles: Quality Engineer; Six Sigma Black Belt; Lead Buyer & Sourcing; Facilities Engineer; Operations Leader; Commodity Leader; Supplier Quality Engineer.
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Focus: quality systems & supplier quality, sourcing/commodity management, facilities & operations leadership, and Lean/Six Sigma process improvement in high-reliability industrial environments.
EDUCATION
Master's of Business Administration (MBA)
Florida International University (FIU)
Chapman Graduate School of Business
G.P.A. 3.97
Bachelor of Science, Electrical Engineering
Prairie View A&M University
G.P.A. 3.4
Research & Publication
Massachussetts Institute of Technology
“Channel Hot Carrier Stressing of Re-Oxidized Nitrided Silicon Dioxide”, IEEE Transactions on Electron Devices, v.37, 7/90
COMPANIES
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SKILLS
Customer & Competitor Analysis
Six Sigma and Lean Deployment
Innovation & Change Management
Global Team Development
Strategy Development
Process Optimization
ADDITIONAL LEADERSHIP, OUTREACH, AND TRAINING
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Board Member – SGAP Leaders
(Dec. 2024 – present) -
Founder - CKC S.T.E.M. Camp
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Siemens Management Development Curriculum
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GE Manufacturing Management Program (MMP)
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Six Sigma/Lean Certification Program Development
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Consortium Lead & Program Founder (May 2024 – present)
Girls' Leadership and Empowerment Program (G.L.E.P.) in Sierra Leone -
Member,Philadelphia STEM Equity Collective (Aug. 2024 – present)
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Board Member – Legacy Education & Arts Foundation (L.E.A.F.)
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Member, Philadelphia STEM Ecosystem(Aug. 2024 – present)
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Community Outreach Partner (Feb. 2024 – present)
E.M.I.R. Healing Center -
GE Advanced Course in Engineering
(A-Course) -
Certified Purchasing Mgr. Exam, PDC I&II
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Board Member & Sound Designer – Peoples’ Theatre, Inc.
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Capoeira & Tai Chi Martial Arts
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Diversity Council Chair and Corporate Liaison for Siemens Power Generation