Hello! I'm Stephanie.
Experienced strategist and sustainability leader with extensive experience in business intelligence, process optimization, energy transition, and customer experience programs at Fortune 500 companies including Siemens Energy, GE, and Walt Disney World.
Stephanie A. Scott, MBA
Strategy Development | Customer Insight |
Business Process Optimization | Sustainability Planning | Green Infrastructure
(407) 443-5903
Email:
Location:
Orlando, Florida
Phone:
EXPERIENCE
2023-present
Chief Strategy Officer & Principal
CROSS KEY CONSULTING,LLC
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Provide strategic consulting within a sustainable energy consortium, guiding strategic planning, relationship-building, and market origination in key international and domestic municipalities.
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Develop high-level relationships with government and municipal stakeholders globally, conducting comprehensive risk assessments and energy market analyses to support green infrastructure projects.
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Partner with academic institutions to optimize STEM-related curricula, innovate delivery platforms, and instructional methods.
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Implement outreach programs in collaboration with non-profits and educational institutions to deliver targeted STEM initiatives, including a STEM Camp and a Girls' Leadership and Empowerment Program (GLEP)f or Sierra Leone.
2022-2023
THE WALT DISNEY COMPANY
Commercial Intelligence & Customer Experience
Commercial Intelligence - Revenue, Planning & Optimization
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Led the Commercial Intelligence Forum for Walt Disney World Parks, translating market insights and customer experience data into actionable strategies that improved post-sales engagement and long-term value.
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Directed the Customer Experience Measurement and Standards program for WDW Parks, Experiences, and Products, ensuring alignment between customer satisfaction metrics and operational execution.
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Collaborated with cross-functional teams across business units to develop strategic initiatives based on competitive analysis and market research, balancing immediate experience improvements with long-term business goals.
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Presented complex customer insights and performance dashboards to senior leadership, turning data into clear, actionable strategies that enhanced guest engagement and supported business growth.
2015-2022
Global Head,
Customer Experience
SIEMENS ENERGY, INC.
Marketing & Sales Operations
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Led strategic planning initiatives across 6 global Regions and 3 Business Units, implementing comprehensive transformation programs that enhanced operational efficiency and market positioning.
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Developed and monitored enterprise-wide KPIs and strategic metrics, creating actionable strategies to improve organizational performance and market competitiveness.
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Orchestrated cross-functional strategic initiatives that drove revenue growth through improved operational processes and enhanced market alignment.
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Implemented strategic technology solutions to modernize business operations, improving organizational efficiency and strategic decision-making capabilities.
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Partnered with regional leadership to ensure consistent strategy implementation and standardization of operational excellence across global operations.
2011-2015
Global Head,
Customer, Competitor, and Market Intelligence
SIEMENS ENERGY, INC.
Strategy & Business Development
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Led Strategic Market Intelligence initiatives, analyzing industry trends and competitive landscapes to identify strategic opportunities and risks.
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Developed comprehensive Market Analysis and Strategic Planning frameworks through competitive assessment and market modeling.
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Transformed complex market data into strategic KPI Dashboards and Metrics Tracking Systems, measuring organizational performance against strategic objectives.
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Presented Strategic Business recommendations to C-level Management, driving improvements in market positioning and competitive advantage
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Partnered with Business Process Owners to implement strategic solutions based on Market Analysis and competitive insights.
2009-2011
Sr. Manager,
Service Parts Forecasting & Commercial Information
SIEMENS ENERGY, INC.
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Optimized critical business processes using Lean and Six Sigma methodologies, aligning operational execution with strategic growth objectives
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Led enterprise-wide process improvement initiatives, enhancing organizational efficiency and strategic alignment.
2001-2009
Leader,
Business Excellence, Americas
SIEMENS ENERGY, INC.
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Led strategic transformation programs across two regions, directing program strategy, implementation, and process optimization
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Developed and led strategic improvement initiatives through Master Black Belts, driving over $300 million in business benefit through strategic process enhancement.
EDUCATION
Master's of Business Administration (MBA)
Florida International University (FIU)
Chapman Graduate School of Business
G.P.A. 3.97
Bachelor of Science, Electrical Engineering
Prairie View A&M University
G.P.A. 3.4
Research & Publication
Massachussetts Institute of Technology
“Channel Hot Carrier Stressing of Re-Oxidized Nitrided Silicon Dioxide”, IEEE Transactions on Electron Devices, v.37, 7/90
COMPANIES
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SKILLS
Customer & Competitor Analysis
Six Sigma and Lean Deployment
Innovation & Change Management
Global Team Development
Strategy Development
Process Optimization
ADDITIONAL LEADERSHIP, OUTREACH, AND TRAINING
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Board Member – SGAP Leaders
(Dec. 2024 – present) -
Founder - CKC S.T.E.M. Camp
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Siemens Management Development Curriculum
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GE Manufacturing Management Program (MMP)
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Six Sigma/Lean Certification Program Development
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Consortium Lead & Program Founder (May 2024 – present)
Girls' Leadership and Empowerment Program (G.L.E.P.) in Sierra Leone -
Member,Philadelphia STEM Equity Collective (Aug. 2024 – present)
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Board Member – Legacy Education & Arts Foundation (L.E.A.F.)
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Member, Philadelphia STEM Ecosystem(Aug. 2024 – present)
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Community Outreach Partner (Feb. 2024 – present)
E.M.I.R. Healing Center -
GE Advanced Course in Engineering
(A-Course) -
Certified Purchasing Mgr. Exam, PDC I&II
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Board Member & Sound Designer – Peoples’ Theatre, Inc.
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Capoeira & Tai Chi Martial Arts
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Diversity Council Chair and Corporate Liaison for Siemens Power Generation